Q. What is Baggage Quest?
A. Baggage Quest is a premium travel service that provides door-to-door
luggage shipping.
Q. What types of items can
I send?
A. We can ship most items, please refer to our Exclusion List to view non-shippable
items. (Check
Here)
Q. Can I have my luggage picked up
on the weekends?
A. We do offer Saturday pick-ups for our Gold and Platinum Services.
Q. How far
in advance can I schedule a pickup?
A. Baggage Quest's system allows you to schedule a pick-up 15 days prior
of the start of your trip.
Q. What if
my luggage arrives late? Do I get a refund? A. Yes, if our carriers
fail to deliver your item(s) on the pre-determined delivery date disclosed during
the order process, we will reimburse you for that leg of the shipment. Please see
our
On-Time Delivery Guarantee policy.
Q.
Can I have my luggage picked up from multiple locations and dropped off
at the same location?
A. Baggage Quest can handle all of your needs, with special scenarios it might
require speaking to one of our representatives at (888) 216-9141.
Q.
Can my bags be picked up if I am not at home? A. Yes. You can tell
us where they will be and we will make the appropriate accommodations.
Q.
Does my luggage need to be packaged or wrapped?
A. No. Luggage can be shipped as is. If shipping recreational items
(i.e. golf clubs, skiing equipment), they must be placed in a shippable case for
protection.
Q. If I send my luggage to a hotel,
can I have them arrive earlier than my check in time?
A. Yes. Just specify whom you would like it delivered to (i.e. bell hop, front desk).
Your assigned concierge will contact the hotel with the details regarding pickup
and/or delivery of your items.
Q. Are there different shipment options? A. Yes. We offer Platinum, Gold, Standard and Standard Saver for domestic
shipments within the United States and International Platinum and Economy for
international shipments.
Q.
How do I book my return trip? A. You simply select the round trip
feature in our quick quote system and submit your information and we handle the rest.
You can always contact us through our Contact Us section or your shipping
concierge.
Q.
What if my return order changes? A. Contact customer support at (888) 216-9141
to assist you.
Q. Can I ship my luggage to
another country?
A. Yes. You can use our International Quick Quote for details including price,
desired transit times and necessary customs paperwork needed for proper delivery.
Q. Will my luggage be insured?
A. Yes. Baggage Quest provides $500 USD coverage for each item that is shipped.
Additional coverage can be purchased upon ordering.
Q. How will I be billed?
A. At the time of scheduling, the Baggage Quest system will create a invoice
outlining the charges generated from information given to us. We charge your
credit card at that time; we then calculate any additional fees based on weight,
dimensions and duties (if applicable) after your trip has been completed.
Q. Where can I have my luggage picked up?
A. Baggage Quest can pick up your luggage anywhere (i.e. home, office, hotel,
resort). If there is an address, we can pick it up.
Baggage Quest's luggage delivery has been revolutionizing the travel industry one bag at a time. Shipping luggage ahead of you allows you to bypass long check in lines, lost or re-directed baggage and luggage carousels all together. With the airlines now charging extra for simply checking on your luggage, shipping your luggage is now becoming the norm. Baggage Quest can pick up from your home, office, hotel and deliver your luggage to over 200 countries worldwide. Allowing Baggage Quest to forward your luggage to your final destination allows you to enjoy air travel and airports once again. Why pay extra airline luggage fees and still run the chance of your baggage not showing up with you? Simply bypass the check-in lines, baggage claim areas, and luggage carousels all together and let Baggage Quest do all the work for you. Simply Click it, Ship it and Enjoy Your Flight!
